The water sector has launched a new dashboard – Discover Water – which gives household customers access to lots of information about what happens to their water, the impact on the environment, price comparison and customer service.
Discover Water is for household customers in England and Wales, and is the first of its kind in Europe. It allows customers to find out what happens to their water (from source to tap), compare the price of tap water with bottled water, as well as what happens to water once it is flushed down the toilet. In December, the dashboard will be updated to allow customers to compare the performance of individual water companies.
It is a collaborative project, paid for by water companies, but developed by key groups including Water UK, Ofwat, the Environment Agency, Consumer Council for Water, and the Department for Environment, Food and Rural Affairs.
There is an opportunity to input and give feedback as phase two is being developed. Please contact Neil Dhot at Water UK by email: email@example.com.